No. Under CasinoFilm's policy, each person may operate only one account. Any attempt to create a second account using the same mobile number, NID, or device will be automatically detected by the system.
If someone knowingly creates multiple accounts, all account balances and bonuses may be forfeited and the accounts may be permanently closed. This is strictly enforced to prevent bonus abuse and ensure fair gaming.
If you can't access your old account, please don't create a new one — Password Reset or support@casinofilm.betto get in touch.
If someone knowingly creates multiple accounts, all account balances and bonuses may be forfeited and the accounts may be permanently closed. This is strictly enforced to prevent bonus abuse and ensure fair gaming.
If you can't access your old account, please don't create a new one — Password Reset or support@casinofilm.betto get in touch.
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Deposits made on CasinoFilm via bKash, Nagad, or Rocket typically 1 to 15 minutes credited to your wallet within. However, delays can occasionally occur due to bank or mobile banking server issues — up to a maximum of 30 Minutes Please wait.
If it still hasn't arrived after 30 minutes or the transaction failed:
• First, check your bKash/Nagad transaction history to confirm whether the amount was deducted.
• If an amount was deducted, note down the transaction ID/reference number.
• Via CasinoFilm's live chat or email (support@casinofilm.bet) provide the transaction ID, amount, and time.
• If no amount was deducted, try making the deposit again.
If a failed transaction results in a deduction, it will be reversed within a maximum of 24–48 hours within.
If it still hasn't arrived after 30 minutes or the transaction failed:
• First, check your bKash/Nagad transaction history to confirm whether the amount was deducted.
• If an amount was deducted, note down the transaction ID/reference number.
• Via CasinoFilm's live chat or email (support@casinofilm.bet) provide the transaction ID, amount, and time.
• If no amount was deducted, try making the deposit again.
If a failed transaction results in a deduction, it will be reversed within a maximum of 24–48 hours within.
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When you enter CasinoFilm's Live Casino section, you'll see real human dealers on camera — dealing cards or spinning the roulette wheel in real time. It's fully live video streaming.
To get started:
1. Log in to your account and make sure you have a balance in your wallet.
2. From the menu, select Sports or go to the Live Casino section.
3. Choose your preferred game — blackjack, baccarat, roulette, or Teen Patti.
4. Join a table (take a seat), select your bet amount, and place your chips on the screen.
5. The dealer will deal the cards or spin the wheel — you'll know the result within seconds.
The minimum bet in live casino is generally ৳50 and above. You can play just as easily on a smartphone or computer.
To get started:
1. Log in to your account and make sure you have a balance in your wallet.
2. From the menu, select Sports or go to the Live Casino section.
3. Choose your preferred game — blackjack, baccarat, roulette, or Teen Patti.
4. Join a table (take a seat), select your bet amount, and place your chips on the screen.
5. The dealer will deal the cards or spin the wheel — you'll know the result within seconds.
The minimum bet in live casino is generally ৳50 and above. You can play just as easily on a smartphone or computer.
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At casinofilm, primarily Decimal Odds format is used, which is the most straightforward for our Bangladeshi members.
Here's how it works: If you place a bet of ৳100 with odds of 2.50, your total return if you win would be:
100 × 2.50 = ৳250 (meaning a total of 250 including the original 100, with a profit of 150 BDT)
Some examples:
• Odds 1.50 → total return ৳150 on a ৳100 bet
• Odds 3.00 → ৳100 bet returns ৳300 in total
• Odds 1.10 → total return ৳110 on a ৳100 bet (safer, but lower profit)
Higher odds mean lower chances of winning — but bigger rewards. Odds can change based on live match conditions. For more details, Betting page see here.
Here's how it works: If you place a bet of ৳100 with odds of 2.50, your total return if you win would be:
100 × 2.50 = ৳250 (meaning a total of 250 including the original 100, with a profit of 150 BDT)
Some examples:
• Odds 1.50 → total return ৳150 on a ৳100 bet
• Odds 3.00 → ৳100 bet returns ৳300 in total
• Odds 1.10 → total return ৳110 on a ৳100 bet (safer, but lower profit)
Higher odds mean lower chances of winning — but bigger rewards. Odds can change based on live match conditions. For more details, Betting page see here.
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No need to worry — forgetting your password happens to everyone. Resetting it on CasinoFilm takes just 3–5 minutes:
Step 1: On the login page, Go to the login page and click the "Forgot Password?" button.
Step 2: Enter the mobile number you used during registration.
Step 3: A 6-digit OTP will be sent to that number — usually within 2 minutes within.
Step 4: Enter the OTP and set your new password.
Step 5: Log in with your new password.
If you didn't receive the OTP on your mobile number, or your number has changed, support@casinofilm.bet— our team will verify your identity and assist you manually.
Step 1: On the login page, Go to the login page and click the "Forgot Password?" button.
Step 2: Enter the mobile number you used during registration.
Step 3: A 6-digit OTP will be sent to that number — usually within 2 minutes within.
Step 4: Enter the OTP and set your new password.
Step 5: Log in with your new password.
If you didn't receive the OTP on your mobile number, or your number has changed, support@casinofilm.bet— our team will verify your identity and assist you manually.
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This is a common concern, and CasinoFilm has a clear policy on it:
If the match is completely cancelled: The full amount of your bet will be refunded to your wallet — typically 24 hours within that period. Any bets placed using bonus funds will also be refunded.
If a match is abandoned mid-way: Once the minimum required overs or time have been completed (e.g., 5 overs in cricket), the match is considered valid and the result is determined by Duckworth-Lewis or the applicable rules.
For live bets: Settlement is based on the portion of the match that has been completed. Always refer to the betting rules Terms & Conditions page see here.
If the match is completely cancelled: The full amount of your bet will be refunded to your wallet — typically 24 hours within that period. Any bets placed using bonus funds will also be refunded.
If a match is abandoned mid-way: Once the minimum required overs or time have been completed (e.g., 5 overs in cricket), the match is considered valid and the result is determined by Duckworth-Lewis or the applicable rules.
For live bets: Settlement is based on the portion of the match that has been completed. Always refer to the betting rules Terms & Conditions page see here.
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There are usually a few common reasons an account gets locked:
• Consecutive incorrect password attempts: Entering the wrong password more than 5 times will temporarily lock the account — 30 Minutes then try again.
• Pending verification: Some features may be restricted until KYC (identity verification) is completed.
• Security review: If unusual activity is detected, the account is placed under review for security purposes.
• Rule violation: If multiple accounts or bonus abuse are detected.
What to do:
1. On the login page, start by clicking "Forgot password?" to attempt a password reset.
2. If that doesn't work, support@casinofilm.bet— send an email with "Account Lock" in the subject line and include your mobile number and username.
3. The support team verifies your identity and typically resolves the issue within 6–24 hours to resolve the issue.
• Consecutive incorrect password attempts: Entering the wrong password more than 5 times will temporarily lock the account — 30 Minutes then try again.
• Pending verification: Some features may be restricted until KYC (identity verification) is completed.
• Security review: If unusual activity is detected, the account is placed under review for security purposes.
• Rule violation: If multiple accounts or bonus abuse are detected.
What to do:
1. On the login page, start by clicking "Forgot password?" to attempt a password reset.
2. If that doesn't work, support@casinofilm.bet— send an email with "Account Lock" in the subject line and include your mobile number and username.
3. The support team verifies your identity and typically resolves the issue within 6–24 hours to resolve the issue.
Was this answer helpful?