CasinoFilm Terms & Conditions – A Complete Guide for Members

CasinoFilm (hereinafter referred to as the "Platform") is an online gaming and Sports Betting service provider. By accessing the website or app and using our services, you are deemed to have fully read and accepted these Terms & Conditions.

CasinoFilm provides services exclusively to adults of legal age. Access is prohibited from countries or regions where online gaming is banned. It is the user's sole responsibility to comply with the laws and regulations of their own jurisdiction.

• Each individual may register one account only.
• All account information must be accurate and truthful.
• Sharing your account login credentials with anyone is strictly prohibited.
• CasinoFilm reserves the right to suspend any account found engaging in suspicious activity.

You must be at least 18 years old to open an account with CasinoFilm. The name, date of birth, and mobile number provided during registration must be accurate. Registering with false information is strictly prohibited, and CasinoFilm reserves the right to terminate any such account at any time.

KYC (Know Your Customer) Verification

For security purposes, CasinoFilm may request identity verification documents at any time. KYC verification is mandatory before large withdrawals. Required documents include:

• A clear photo of your National ID (NID) or passport
• Mobile banking account number verification
• Proof of address document, if required

Deposit

The minimum deposit at CasinoFilm is ৳200. Deposits made via bKash, Nagad, and Rocket are typically credited within 5–10 minutes. Bank transfers may take 1–4 hours.

Withdrawal

Minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 24–72 hours after KYC verification. VIP members enjoy faster withdrawal processing.

• The maximum daily withdrawal limit is ৳2,00,000 (different limits apply for VIP members).
• CasinoFilm does not offer loans or credit to cover gambling debts.
• Third-party payments are strictly prohibited.
• Suspicious transactions may be frozen at any time.

CasinoFilm offers a variety of bonuses — including welcome bonuses, reload bonuses, free spins, cashback, and referral bonuses. Each bonus has its own terms, which are clearly stated alongside the offer.

Wagering Requirement

A specified amount must be wagered before any bonus winnings can be withdrawn. This is known as the wagering requirement. For example: with a ×30 wagering requirement on a ৳1,000 bonus, you must place a total of ৳30,000 in bets before withdrawing.

• Bonus validity periods are generally 7–30 days and may vary by offer.
• Any unused bonuses and associated winnings will be forfeited upon expiry.
• Two bonuses cannot be active at the same time.
• A maximum cashout limit may apply to winnings derived from bonus funds.
• Winnings from free spins are generally capped at ৳2,000.

Specific rules apply to all Sports Bets and casino games played on CasinoFilm. Once a bet is confirmed, it cannot be cancelled — unless CasinoFilm itself initiates the cancellation.

Grounds for Bet Cancellation

• If a match or event is cancelled, the bet will be refunded.
• If incorrect odds are displayed due to a system error, CasinoFilm reserves the right to void the affected bets.
• Bets suspected of manipulation or match-fixing will be frozen pending investigation.

Cash Out Feature

Cash Out lets you lock in a profit or cut your losses before a match ends. The cash out amount is calculated based on the odds at the time of the request, and may be higher or lower than your original stake.

CasinoFilm believes gaming should be a source of entertainment — not income. We put every member's wellbeing first. The following Responsible Gaming tools are available to you:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 7 days and 3 months.
• Self-Exclusion: Option to permanently close your account.
• Reality Check: Hourly reminders of how long you've been playing.

If you feel that gaming is having a negative impact on your life, please contact support or Responsible Gaming Visit the page.

CasinoFilm takes the protection of members' personal data seriously. All data is secured using 256-bit SSL encryption. Your name, address, and payment details are never sold to third parties.

• Browsing data is collected in accordance with our Cookie Policy.
• You can opt out of promotional emails and SMS at any time through your account Settings.
• Information may be disclosed to authorities upon legally required request.

For the full Privacy Policy Privacy Policy View Page.

CasinoFilm reserves the right to suspend or terminate any account without notice for the following reasons:

• Managing Multiple Accounts
• Registration with False Information
• Bonus Abuse or Fraudulent Activity
• Money Laundering or Suspicious Transactions
• Access from Restricted Regions

You may request account closure at any time. Any remaining balance will be returned within the specified timeframe.

If you have a dispute with CasinoFilm, please first attempt to resolve it via live chat or email. Our support team typically responds within 24 hours.

• To submit a complaint, email us at support@casinofilm.bet.
• Please include your account ID, the date of the incident, and a detailed description in your complaint.
• CasinoFilm's decisions shall be considered final.

CasinoFilm reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Members will be notified of significant changes in advance via email or in-app notification.

The date of the latest update will always be displayed at the top of this page. You are encouraged to check this page regularly.