CasinoFilm Privacy Policy – Your Complete Guide to Data Protection

CasinoFilm (referred to herein as "we" or "the platform") places the highest importance on member privacy. This Privacy Policy explains what information CasinoFilm collects, why it is collected, and how that information is used and kept secure.

By using our website or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

CasinoFilm follows international data protection standards. We believe data transparency is a fundamental right — which is why this policy is written in Bengali, so every member can understand it in their own language.

CasinoFilm collects only the data strictly necessary to provide its services. No excessive or unnecessary information is collected.

CasinoFilm uses collected data solely for specific, legitimate purposes. Every reason your data is used is transparently outlined below:

• Account Management: To verify registration, confirm identity, and secure your login.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• Customer Support: To respond to your complaints or queries and resolve any issues.
• Security Monitoring: To detect fraud, money laundering, and unauthorized access.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal Obligations: To meet regulatory compliance requirements.
• Platform Development: To analyze usage patterns and improve the quality of our services.

CasinoFilm makes an explicit commitment — your personal data will never be sold or rented to any third party. However, limited data sharing may occur in the following circumstances:

Payment Processors

Information is shared with bKash, Nagad, and banking partners only to the extent necessary to process transactions.

When Legally Required

CasinoFilm is legally required to disclose relevant information when ordered to do so by the Government of Bangladesh or an international regulatory authority. Where possible, you will be notified in advance.

Technology Service Providers

Limited data is shared with trusted technology partners for server hosting, analytics, and security services. These partners are bound by strict confidentiality agreements.

CasinoFilm applies the highest industry standards for data protection. The following layers of security are actively in place:

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional OTP verification option is available at login — enable it anytime from your Settings.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
• Real-Time Monitoring: Systems are monitored 24/7 and any suspicious activity is blocked immediately.
• Regular Audits: Third-party security specialists conduct regular system audits.
• Staff Training: All staff are bound by strict data privacy training and confidentiality agreements.

Cookies are small text files stored in your browser. CasinoFilm uses three types of cookies — each serving a distinct purpose.

Essential Cookies

These cookies are essential for maintaining login sessions and ensuring site security. Disabling them will prevent the site from functioning properly.

Preference Cookies

Stores your language preference, theme settings, and other personalization data so your choices are remembered the next time you log in.

Analytics Cookies

Collects data on how many users visit the site and which pages are viewed most — helping us improve the platform. This is done on a fully anonymous basis.

CasinoFilm believes every member should have full control over their own data. Your rights are outlined below:

To exercise any of your rights, email us at support@casinofilm.bet. CasinoFilm typically responds within 30 days.

CasinoFilm is strictly operated for users aged 18 and above. We do not knowingly collect any data from individuals under the age of 18.

Age verification is carried out at registration. If we become aware that an account has been created by a minor, it will be immediately suspended and all associated data will be deleted.

CasinoFilm retains data only for as long as necessary. The retention period for each data type is listed below:

• Account Information: For the duration of active account + 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with international financial regulations).
• Gaming History: 3 years, or 1 year after account closure.
• Log & Device Data: 90 days.
• Support Conversation: 2 years.

Once the designated retention period expires, data is automatically deleted or anonymized.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@casinofilm.bet
• Live Chat: Bottom-right corner of the website or app
• Response Time: Typically within 7 business days